Contacting Customer Service

REQUIRED INFORMATION:

When contacting SOPHAS via phone or e-mail, please provide the following:

1. FULL NAME

2. SOPHAS ID NUMBER: located at the top of your SOPHAS application

3. A DETAILED DESCRIPTION of your question or situation.

IMPORTANT: SOPHAS will only correspond or speak with the applicant directly. Information will NOT be provided to parents, spouses, family members or friends, regardless as to who paid for the application.

PROFESSIONAL CONDUCT:

Please note that applicants are responsible for interacting with customer service in a professional manner. All callers, e-mailers, and social media users must identify themselves properly and honestly. SOPHAS reserves the right to terminate any conversation should the representative feel threatened and foul language, misrepresentation of identity, dishonest, threatening or offensive communication will NOT be tolerated.

SOPHAS CONTACT INFORMATION:

Customer Service Assistance:

If you require assistance with your application, SOPHAS representatives are happy to answer questions pertaining to the SOPHAS application process. Please review all Instructions and FAQs prior to contacting us, as many common questions are answered by these instructions.

Customer Service Phone:  (617) 612-2090 Open Monday-Friday, 9am-5pm EST.

Customer Service E-Mail: sophasinfo@liaisoncas.com

Social Media Pages:

For real-time news, updates, and information, follow us on Facebook and Twitter. SOPHAS will also answer questions and respond to comments posted by our followers:

SOPHAS Facebook Page: https://www.facebook.com/SOPHASapp

SOPHAS Twitter Feed: https://twitter.com/SOPHASApp

WHEN YOU SHOULD CONTACT YOUR SOPHAS PROGRAM:

For certain questions or information, it is more appropriate to contact the program you wish to apply to instead of contacting SOPHAS. Please refer to the list below:

Contact your SOPHAS Programs Directly With Questions About:
  • Admission requirements and policies
  • Deadline requirements
  • Prerequisites
  • Supplemental materials
  • Requirements regarding the identity of references
  • Status of your application after it has been verified
  • Admission decisions and interview questions
  • Content and duration of a particular school’s program

APPLICANT FEEDBACK:

At the end of each application cycle, SOPHAS e-mails a brief survey to all applicants encouraging them to leave us with some honest feedback about the SOPHAS experience. All survey responses and written comments/suggestions remain anonymous, and all feedback is reviewed by the SOPHAS Admissions Committee when planning future application cycles.

COMMON QUESTIONS:

Q: How soon should I expect a response from SOPHAS customer service?

A: Most e-mails and voicemails are answered within 24 hours. During our busiest seasons, you can expect a response within 1–3 business days.

Q: Can Customer Support review my entire application for errors?

A: No, it is the responsibility of the applicant to proofread their application. If errors are made to the coursework section ONLY, you will be notified by our verification staff when your application comes up for review.

Q: When I called Customer Support they said my application looks OK. Why is it now being returned to me for errors?

A: Prior to verification, a customer support representative may notice an obvious error on your application and help you correct it. However, the types of mistakes which most often cause applications to be undelivered will not be discovered during the course of a phone conversation. Instead, these errors will be found during the verification process, during which our verification staff scrutinize your coursework section against your transcripts for inaccuracies. In these cases, it is only after your application has been fully reviewed that you will be notified of an error. Once this occurs, customer service is more than happy to help walk you through how to correct it.



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